FAQ’s about Stairlifts

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We get asked all sorts of questions when people enquire about a stairlit for the first time. Here are some of the most frequently asked questions…

We carry a huge stock of both new and reconditioned straight stairlifts. We can literally survey and measure in the morning and install the same or next day. Our curved Stairlift rails are made to measure the unique bends and angles of your staircase, and take up to 3 weeks to manufacture.

Yes! We offer STRAIGHT Stairlifts on a rental basis. You pay for the installation, which includes the removal at the end of the contract, and a monthly rental fee. The minimum period is 3 months. Annual servicing and breakdowns due to manufacture are free of charge.

We will do our best to help you. Most faults can be rectified on site and we keep most spare parts in stock, so we are able to repair your stairlift and get you up and running again as quickly as possible.

After having a full service it may even be possible to put your lift on a Maintenance Contract, for your peace of mind, should you require our assistance in the future.

When your warranty expires, you will be given the option to take out our Service Contract, which gives you unlimited free Call-Outs and a reduced labour rate, which is charged in half hour slots. Also included in the cost of this Contract is an Annual Service and Safety Check, where we will thoroughly clean, lubricate and check every system on your machine.

We have a repair and maintenance service that will be on standby to help you in the case of a breakdown. We know that this is a vital piece of equipment for you and something that you rely on. In the unlikely event that you have a problem with one of our products, our engineers are on standby 24 hours a day, 365 days a year!

Yes. We have a range of straight and curved stairlifts that are specifically built for outside use and which can withstand usual weather conditions found in this country.

This is a very common problem and so a solution is readily available. If you have a door or passageway at the top or the bottom of the stairs, which may be blocked by the rail of a stairlift, a folding track or hinged rail stairlift is the usual solution. This allows the bottom section of the rail to be folded out of the way when the stairlift is not being used. The folded rail also removes the potential tripping hazard if you have an open passageway at the bottom of the stairs. When you ask us to give you a quote we will look at all the options for you and recommend the best solution, including considering whether you will be able to fold the rail manually or if you require a motorised folding powered hinge.

Yes. Stairlifts fold flat against the wall when not in use, taking approximately 300mm at its widest point. Only the track, at low level would be present on the stairs, leaving the stairs virtually free from obstructions.

With most installations it is standard practice to have two remote control devices, one at the top of the stairs and one at the bottom. These are either wall mounted or are in the form of wireless hand held remote controls. You can call the stairlift from either of these and bring it to where you need it.

All stairlifts now employ D.C. power battery packs. These packs are housed within the stairlift. When the machine is not in use, the battery pack will recharge.

Our stairlifts run on DC power. This means that if the mains power supply fails then batteries will power the machine for up to eight trips. Normally this is sufficient to last users until the power is restored when the batteries will recharge themselves.

Stairlift controls are usually sited on one, or both, of the arm rests. These are generally two buttons, one for up the other to take you down. A toggle switch is also supplied to help users who may have arthritic issues. Either type of control requires constant-pressure which gives the user complete control of the stairlift. To stop you simply release the control or button. At the end of the journey, the stairlift will stop automatically.

Yes. We supply and install reconditioned straight models. These stairlifts are fully refurbished by our trained engineers, replacing any broken parts, and installed with exactly the same warranty as a new model. We also have reconditioned curved stairlifts, however, you will require a new rail as every staircase is different and this is a made to measure item.

We can fit even the narrowest of staircases. The minimum needed is 27 inches to unsure the customer can swivel round comfortably. Before installing a stairlift we will make sure that it fits your needs and that you can use it comfortably in the space you have. If you are at all unsure please use our quick quote form to send us pictures of your stairs and answer the questions on the form and we will be able to tell you if we can help, and what stairlift design would be most suitable.

Quotation Form

Our stairlifts have a weight capacity of up to 120Kgs (19 stone). Heavy duty stairlifts can carry up to 190Kgs (30 stone) depending on the model.

Typically it takes 1 to 2 hours to install, with more complex installations taking 4 to 5 hours.

Our straight and curved stairlifts are attached to your staircase, be it wood, metal or concrete, eliminating any damage to walls or fixtures.

Stairlifts are extremely safe, when installed by professionally competent engineers. Our engineers are factory trained to the highest standards and will ensure that you are shown how to use the stairlift safely before we leave.

Stairlifts can be fitted to most staircase configurations, whether this is straight or curved. We supply stairlifts to fit most staircase types, they can travel round corners, across landings and even spiral staircases. If you are at all unsure please use our quick quote form to send us pictures of your stairs and answer the questions on the form and we will be able to tell you if we can help, and what stairlift design would be most suitable.

Quotation form

They really don’t use a lot of electricity. Typically a stairlift uses the same amount of electricity as a small televison on stand by.